Customer Service
- Shipping & Delivery
$7.00 dollar flat rate ground shipping for any order within the Continental United States, large or small. Flat rate shipping does not apply to Hawaii, Alaska, Puerto Rico or any orders shipped outside the United States.
We try our very best to process our orders quickly. Once the order has been processed (credit card authorization & address verification) it will be shipped within 1-2 business days. Please note, that orders placed after 3 p.m. PST will not be processed until the following business day.
Delivery times on your order will vary and depends on the shipping method. Our primary shipping method is UPS and we will occasionally use USPS. Please remember that delivery time does not include Saturdays, Sundays or Holiday.
- Privacy & Security
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Thank you for shopping at ilovepattyscloset.com. We are truly committed to providing you with a secure shopping experience. We have tried our best to ensure that your transactions are handled with the highest standards of privacy and security. Any order placed on our site is encrypted using SSL technology which is the industry standard authentication and encryption technology. We also comply with all PCI DSS security policies which is an information security set of policies and procedures to optimize the security of credit, debit, and cash card transactions to reduce credit card fraud and protect cardholders against any misuse of their personal information.
To fulfill your order we will ask for your address, phone number and credit card information. We will never share your personal information with anyone without your consent.
- Returns & Replacements
- You may not return: sale items and jewelry items.
- We will gladly refund or exchange an item that was wrongfully received.
- All returned merchandise must be unworn and with its original tags still attached. Items purchased online cannot be returned or exchanged in any Patty's Closet stores. All online purchase issues must go through the online store's Customer Care. Before returning any items, you must contact Customer Care (info@ilovepattyscloset.com) to receive an approval. Returns and/or exchanges must be completed within 21 days of purchase.
- Return shipping is to be covered by the customer unless the item(s) was wrongfully received, defective or damaged, in which case Customer Care will provide a prepaid return label.
- Promotions
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Any promotions listed on the site are exclusive to the online store through http://shop.ilovepattyscloset.com and not at any of the Patty’s Closet locations. We reserve the right to modify, delete, or update any promotions at any given time without prior notice.
- Terms of Use
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This Terms of Use Agreement ("Terms of Use") applies to the use of the ilovepattyscloset.com website located at http://shop.ilovepattyscloset.com (herein referred to as the "Site"). The Site is the property of Patty’s Closet Fashion Boutique (herein after referred to as “Patty’s Closet”) and we reserve the right, at any time, to modify, delete, or update the Terms of Use. You hereby agree to abide by the terms and conditions contained herein.
Patty’s Closet will do its very best to ensure that all information contained on its site is accurate, complete, and up to date. We shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price. We shall also reserve the right to correct any errors at any given time without prior notice, including, typographical or visual errors. We shall not be held legally responsible for any misinterpretations that may come from such errors.
Products displayed in our site are only available online. We reserve the right to refuse service to any customers that violate the Terms of Use.
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